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GC Front Office

Privacy Policy

Effective date: November 1, 2026

GC Front Office is a product of GoThriveAI, LLC, a Tennessee limited liability company ("GoThriveAI," "GC Front Office," "we," "us"). This Privacy Policy explains what information we collect through gcfrontoffice.com and the GC Front Office service, how we use it, and the choices you have. GC Front Office is used by building companies (our "customers") and their team members.

1. Who we are

GC Front Office is a product of GoThriveAI, LLC, a Tennessee limited liability company. Mailing address: 107 W Kingston Springs Rd, Ste C PMB 1002, Kingston Springs, TN 37082, United States. Contact: see section 9.

2. Information we collect

  • Website visitors. If you only browse gcfrontoffice.com, we do not ask you for personal information. This site uses Lovable's privacy-friendly, cookieless analytics to count visits. It sets no cookies and uses no advertising trackers.
  • Customers and their team members. For the contractors who use GC Front Office and their team members, we collect names, business contact details, mobile phone numbers, and account and login information needed to provide the service.
  • Call information. When Grace answers a call to a customer's business line, we process information about the call, such as the caller's number, name and email address if given, the message left, appointment details, a summary, and a recording and transcript, so that we can give the customer's team their messages and call details. If you book an introductory call, we use your contact details (such as your name, phone number and email address) to book the call and, if you share an email address, so that our scheduling provider can send you an email confirming the appointment. We do not send text messages to callers.
  • Emails to us. If you email us (for example, to ask for a demo), we receive your email address and whatever you choose to include. We use it only to respond to you. We do not sell it or share it with third parties or affiliates for marketing or promotional purposes.
  • Text message alerts and consent. See section 5.

3. How we use information

We use information to provide and support the service (answering calls, taking and delivering messages, booking appointments, showing calls in the customer's dashboard, sending team members the text alerts they have agreed to receive, and keeping the consent records), to keep the service secure, and to meet legal obligations. Callers who book an introductory call and share an email address receive their appointment confirmation by email, sent by our scheduling provider.

4. Virtual assistant disclosure

Calls to businesses that use GC Front Office are answered by Grace, our AI-powered virtual assistant, and may be recorded. She identifies herself as a virtual assistant when she answers calls.

5. Text messages (SMS)

We send text message alerts to members of our customers' teams (for example, a company owner and project managers) who have agreed to receive them. The program is called GC Front Office team alerts. We do not send marketing text messages, and we do not send text messages to callers or to anyone else.

Who agrees, and how. Each team member agrees for themselves. They sign in to their own GC Front Office account, open the My alerts page, type their own mobile number and tick an unchecked consent box. A company owner cannot agree to texts on another person's behalf. Nobody at GoThriveAI, LLC or at the building company can agree on someone else's behalf. Agreeing to text alerts is optional and is not a condition of using GC Front Office.

What we collect. When you agree, we collect your name, mobile phone number, the date and time of your consent, the version and exact wording of the consent you saw, and your IP address and browser type. We use this information only to send the alerts you agreed to receive, which are urgent and priority call alerts, and to keep a record of your consent.

What the texts contain. Alert texts are sent automatically and include the caller's name, the caller's phone number and a short note about the call or the project name, so you can call back. Texts contain no marketing and no links.

Callers. People who call a customer and book an introductory call do not receive text messages from us. Callers who share an email address receive their appointment confirmation by email, sent by our scheduling provider (see section 2).

No sharing of mobile information. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. Our messaging provider and mobile carriers transmit text messages on our behalf, and we give them your number only so they can deliver the messages we send to you.

Message frequency and rates. Message frequency varies. Message and data rates may apply.

Opting out and help. Reply STOP to any message to cancel. You will get one confirmation and no more texts from us. Reply START to resubscribe, or HELP for help. You can also turn texts off in My alerts, or contact us at admin@gothriveai.com.

See also our Terms for the program terms.

6. How we share information

We do not sell personal information. We share information with service providers who help us run the service (for example, hosting, telephone, messaging and scheduling providers), only as needed to provide the service to you, and when required by law. Mobile numbers and SMS opt-in data are handled as described in section 5 and are not shared with third parties or affiliates for marketing or promotional purposes. The business you called receives the information from your call (such as your name, number, message and appointment details) because that is what the business uses us to do.

Scheduling: when a caller books an intro call, their name, phone number, email and appointment details are processed by our scheduling provider, Cal.com, which also sends the appointment confirmation email.

7. Security and retention

We use reasonable safeguards to protect information. We keep information as long as needed to provide the service, keep consent records and meet legal obligations.

8. Your choices

You can opt out of any text messages from us at any time by replying STOP. To ask about, correct or delete your information, contact us as described in section 9.

9. Contact us

GoThriveAI, LLC (GC Front Office)
Email: admin@gothriveai.com
107 W Kingston Springs Rd, Ste C PMB 1002, Kingston Springs, TN 37082, United States

10. Changes to this policy

We may update this policy and will post the updated version on this page with a new effective date.